Frequently Asked Questions

A professional footprint and volume‑analysis suite designed for MetaTrader 5.

Any symbol provided by your MT5 broker, including futures, crypto, indices, and FX.

Footprint‑Secrets is built exclusively for MetaTrader 5.

Yes. The interface is clean and structured, even though the tools are designed for professional use.

No. Footprint‑Secrets works directly with your broker’s tick data.

Yes, as long as the prop firm provides standard MT5 tick data.

Follow the instructions provided inside the downloaded package. Or visit the documentation after registration for more details.

Windows is fully supported. Mac works through MT5 emulation layers such as Crossover or PlayOnMac.

No. The default settings are ready to use.

No. Any MT5 broker with standard tick data is supported.

Yes. Any stable Windows‑based VPS is supported.

The essential core modules: Footprint Chart (Basic), Volume Profile, Value Area, Volume Heatmap, Control Panel (Basic), and one symbol (Bitcoin).

BTCUSD.

No. The download is direct.

The demo includes the core workflow. The full version unlocks the complete feature set.

Yes. The demo is designed exactly for that purpose.

Each purchase activates your personal license for MetaTrader 5.

One personal device is allowed per license.

Yes. Updates are delivered directly through MT5 or through the footprint‑secrets website.

Yes. All core updates are included.

Refunds are only possible before downloading the software or in cases of double payment.

No. Once the file has been delivered, refunds are not possible due to the nature of digital products.

To prevent misuse of digital software. A free demo version is available to test the workflow before purchasing.

All website payments are securely processed through Stripe. MQL5 purchases are handled by the MQL5 Market.

No. All payment information is handled exclusively by Stripe. No card data is stored on our servers.

One personal device is allowed per license.

Please contact support to deactivate or transfer your license.

Your license can be transferred. Contact support to restore activation.

Reinstallation may change your system ID. Support can restore your license.

Only if your subscription period ends. Lifetime licenses do not expire.

Licenses may be revoked in cases of abuse, sharing, or fraud.

Yes. Footprint-Secrets is available on the official MQL5 Market.

Both versions share the same core. Website purchases may receive new modules earlier.

No. MQL5 licenses are bound to the MQL5 ecosystem.

Yes. Updates are synchronized across both platforms.

All volume is mapped directly from broker tick data to each price level.

Yes. Sessions can be configured inside the Control Panel.

Tick data is used whenever available.

The tool is optimized for stability and efficient tick processing.

Usage depends on your broker’s tick density and chart history.

Yes. The engine is optimized for fast‑moving markets.

Any modern Windows system is sufficient.

Your broker may not provide the required tick data for the selected symbol.

Your license may not be activated or the file was not installed correctly.

The heatmap may be disabled in the settings. Enable it in the input parameters.

A very large time range may overload MT5. The recommended range is 1–10 days.

Most MT5 brokers provide full tick data. If no ticks appear, the symbol may not support tick‑based volume.

Extremely high tick density or long history ranges (e.g., 30+ days) may cause MT5 to freeze.

Via email: support@footprint-secrets.com

MT5 build number, broker, symbol, timeframe, and a short description.

Response times are typically fast during business hours.